About
Multilingual project management professional with robust experience across consulting, insurance, telecommunications, and non‑profit sectors. Proven track record in project coordination, Agile methodologies (Scrum), customer success, and operations management. Strong communicator with ISO and KPI reporting expertise, currently advancing formal education in Project Management.
Work
São Paulo, São Paulo, Brazil
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Summary
Supported the Project Management Office during a strategic consulting assignment at a global IT services firm. Assisted in planning, tracking, and reporting of project delivery metrics, aligning with organizational governance.
Highlights
Contributed to KPI reporting processes
Implemented control of project oversight tools
Ensured compliance with governance frameworks
Bogotá, Capital District, Colombia
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Summary
Coordinated multiple initiatives within the insurance sector, managing cross‑functional teams and overseeing project lifecycles from initiation to delivery.
Highlights
Led coordination for successful project rollouts
Engaged stakeholders to drive results
Applied Agile and Scrum methodologies
Bogotá, Capital District, Colombia
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Summary
Handled execution and technical coordination of projects in the insurance domain, delivering on scope, schedule, and quality targets.
Highlights
Engineered solutions within insurance projects
Monitored progress and reported status
Collaborated with multidisciplinary teams
Bogotá, Capital District, Colombia
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Summary
Ensured customer satisfaction and success in telecommunications services by proactively addressing client needs and maintaining performance standards.
Highlights
Delivered support to high‑value clients
Ensured service delivery alignment
Contributed to customer retention
Shenzhen, Guangdong, China
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Summary
Executed backend support and engineering tasks for telecom operations, facilitating seamless service delivery across projects.
Highlights
Supported operations for telecom equipment/services
Collaborated with technical teams to meet SLAs
We Tech
|Junior Project Engineer
Cúcuta, Norte de Santander, Colombia
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Summary
Co‑led technical aspects of project implementation in local engineering environments, supporting planning and execution phases.
Highlights
Participated in project planning and delivery
Developed technical documentation
Engaged with cross‑functional teams
Skills
Leadership & Team Management
liderazgo de equipos, team leadership, volunteer management.
Operations & Governance
gobierno, operaciones de misiones espaciales, HSEQ.
KPI Reporting & Tools
informes de indicadores clave de rendimiento, HubSpot, Microsoft Excel.
Quality Systems Standards
ISO 9001, ISO 19011.
Decision‑Making & Interpersonal Skills
toma de decisiones, relaciones interpersonales, trabajo en equipo.
Agile & Scrum
Scrum, agilidad organizacional, agilidad.
Project Management
control de proyectos, seguimiento de proyectos, PMO.
Customer Success & Relations
servicios al cliente, experiencia del cliente, customer success.